Leaders Opinion

The role of Data and AI in redefining our approach to supply chain resilience

March 25, 2026 9 min read
Somnath Majumdar
Somnath Majumdar
Infosys, Associate Vice President
Supply Chain resilience – This is so relevant in today’s world since we hit the Covid19 pandemic, and post that, multiple supply disruptions have rocked the world, including the latest geopolitical disturbances we are seeing in the Middle East. Supply Chains today are facing too many supply-side disruptions that have a very severe impact on their ability to meet customer demands.  Today, most organisations are unable to manage these disruptions due to a lack of availability of real-time data or data that can be used to simulate such situations using what-if scenarios for modelling. Event-based supply chain modelling is the key here, where we simulate based on various parameters how to bring in resilience in the supply chain. AI will help us come up with possible options for minimizing/eliminating supply disruptions. AI can help predict which suppliers in the upstream are more vulnerable to supply disruptions. AI also helps with what-if scenario modelling in such cases to help be better prepared. Today, data is captured within the enterprise and across the value chain with respect to the supply chain. We also have data available for such external events as well as any back swan events that are rare but at the same time cause massive disruptions in the supply chain. Volatility has outpaced traditional, ERP‑centric supply chain models. Built for predictability and internal efficiency, SCM systems excel at recording what has happened—but fall short in sensing emerging risks, adapting to rapid change, and orchestrating timely responses across increasingly complex supply networks. With AI today organizations can gather data from all the above sources and be well prepared to demonstrate high degree of supply chain resilience. How AI is helping drive supply chain resilience One of the most profound impacts of AI lies in early disruption sensing. Conventional supply chain monitoring relies on internal transactional data and predefined thresholds, which limits detection to known risks and late-stage signals. AI expands the sensing perimeter far beyond ERP systems by continuously scanning external data sources such as weather systems, shipping movements, port congestion indicators, geopolitical news, supplier financial health signals, social media trends, and IoT-enabled logistics data. Rather than waiting for explicit threshold breaches, AI identifies anomalies and weak signals—subtle pattern deviations that indicate emerging disruption long before they manifest operationally. This capability fundamentally changes the response window. Disruptions that previously surfaced only after material impact can now be detected weeks

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